IT123 Quick Support Tools
IT123 Quick Support tools are available for download here. Please select the appropriate IT123 download link after discussion with your IT support representative.
IT123 Quick Support Tools
IT123 Quick Support Tools should be used only under the direction of your trusted IT support representative. These tools can be used to gain control of your computer. It is important that you only use the above Support tools with a technician that you know and trust. Do not allow anyone that you do not know personally to access your computer.
Remote Support Tools
Remote support tools are really useful for lots of situations, from helping your dad who lives across town through a computer issue, to working remotely from your home without having to go into the office!
Typically, remotely accessing a PC or Mac requires that some software be installed on the computer you want to connect to, called the host. Once that’s done, another computer or device with the right credentials, called the client, can connect to the host and control it.
Quick Support tools are useful as a fast way to create a one-time remote support connection. They don’t need to be installed, and won’t keep a connection open after you close the software. This can provide a safer environment if you don’t regularly need help from someone remotely connecting to your computer.
More permanent tools Remote Support tools like Teamviewer Host or Teamviewer Full Version can be used if you have a trusted IT support technician that may need to connect to your computer on a regular basis.